Discussion:
XP Office
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john
2003-09-17 16:09:30 UTC
Permalink
Just installed Office XP, but for some reason when I open Word, it keeps
crashing before i can even do anything with it

The msg say "MS word has encountered a problem and needs to be close."

Error signature

Appname: winword.exe AppVer: 10.0.2627.0 ModName: hpzntp07.dll
ModVer: 2.140.0.0 Offset: 00026403

Reporting details
This error report includes: information regarding the condition of MS word
when the problem occurred; the operating system version and computer
hardware in use; your Digital Product ID, which couyld be used to identify
your license; and the Internet Protocol (IP)...............

i have tried uninstalling the program and installing it from fresh, but
again the problem occurs.
What should i do?
Suzanne S. Barnhill
2003-09-17 22:46:07 UTC
Permalink
The problem appears to be in your printer driver. Try deleting and
reinstalling the printer.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
Post by john
Just installed Office XP, but for some reason when I open Word, it keeps
crashing before i can even do anything with it
The msg say "MS word has encountered a problem and needs to be close."
Error signature
Appname: winword.exe AppVer: 10.0.2627.0 ModName: hpzntp07.dll
ModVer: 2.140.0.0 Offset: 00026403
Reporting details
This error report includes: information regarding the condition of MS word
when the problem occurred; the operating system version and computer
hardware in use; your Digital Product ID, which couyld be used to identify
your license; and the Internet Protocol (IP)...............
i have tried uninstalling the program and installing it from fresh, but
again the problem occurs.
What should i do?
john
2003-09-18 00:38:39 UTC
Permalink
Thanks those darn HP printers they did just install it
I guess you found out from: ModName: hpzntp07.dll
Post by Suzanne S. Barnhill
The problem appears to be in your printer driver. Try deleting and
reinstalling the printer.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
Post by john
Just installed Office XP, but for some reason when I open Word, it keeps
crashing before i can even do anything with it
The msg say "MS word has encountered a problem and needs to be close."
Error signature
Appname: winword.exe AppVer: 10.0.2627.0 ModName: hpzntp07.dll
ModVer: 2.140.0.0 Offset: 00026403
Reporting details
This error report includes: information regarding the condition of MS word
when the problem occurred; the operating system version and computer
hardware in use; your Digital Product ID, which couyld be used to identify
your license; and the Internet Protocol (IP)...............
i have tried uninstalling the program and installing it from fresh, but
again the problem occurs.
What should i do?
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